WinWinBet Terms & Conditions

These Terms and Conditions ("Agreement") constitute a legally binding contract between you ("Player", "User", "you") and WinWinBet ("the Company", "we", "us", "our"), the operator of the online gaming and sports betting platform accessible at winwinbet.buzz ("the Platform").

By accessing, registering on, or using any part of the WinWinBet Platform, you confirm that you have read, fully understood, and unconditionally agreed to be bound by this Agreement, together with our Privacy Policy, Responsible Gambling Policy, and any additional rules or promotional terms published on the Platform from time to time. If you do not agree to these Terms and Conditions, you must not access or use the Platform.

WinWinBet operates under an international gaming licence issued by a recognised offshore licensing authority. This Agreement is written in English and governs all interactions between the Company and its players globally, including players accessing the Platform from Malaysia.

For the purposes of this Agreement, the following definitions apply:

• "Account" means a registered user account opened by a Player on the WinWinBet Platform.
• "Balance" means the total funds held in a Player's Account at any given time, denominated in Malaysian Ringgit (MYR).
• "Bonus Funds" means any promotional credits, bonus amounts, free bets, or cashback awards credited to a Player's Account as part of a promotional offer.
• "Game" means any casino game, live dealer game, sports betting market, arcade game, or other wagering product available on the Platform.
• "KYC" means the Know Your Customer identity verification process required before a Player's first withdrawal and at any subsequent point the Company deems necessary for compliance purposes.
• "Platform" means the WinWinBet website, mobile browser interface, and any associated applications or services operated by the Company.
• "Wagering Requirement" means the total amount a Player must wager on eligible Games before Bonus Funds or bonus-derived winnings may be withdrawn as real money.
• "MYR" / "RM" means Malaysian Ringgit, the base currency of all Account transactions on the Platform.

To be eligible to register and maintain an Account on WinWinBet, you must satisfy all of the following conditions at all times:

1. You must be at least 21 years of age. WinWinBet enforces a strict 21+ minimum age policy across all game categories.
2. You must be a natural person acting in your own name and on your own behalf. Registrations made on behalf of another person, a corporate entity, or any third party are not permitted.
3. You must not be a resident of a Restricted Territory as defined by the Company's licensing authority or applicable sanctions frameworks. The Company reserves the right to update its list of Restricted Territories without prior notice.
4. You must not be a current or former employee of WinWinBet or any of its affiliated companies, service providers, game suppliers, or payment processors — and you must not be a direct family member of such an individual — unless prior written consent has been obtained from the Company.
5. You must have the legal capacity to enter into a binding agreement under the laws of your jurisdiction.
6. Your use of the Platform must not violate any applicable law or regulation in your jurisdiction. The Company makes no representation that use of the Platform is lawful in any particular jurisdiction.

Each eligible individual may open a maximum of one (1) Account on the WinWinBet Platform. Multiple accounts held by the same individual are treated as duplicate accounts and are prohibited. The Company reserves the right to merge or terminate duplicate accounts and to confiscate any Bonus Funds obtained through duplicate registrations.

When registering, you must provide accurate, current, and complete information including your full legal name, date of birth, residential address, valid email address, and contact number. You are responsible for maintaining the accuracy of your Account information and must update it promptly if any details change.

KYC Verification Requirements: Before processing your first withdrawal — and at any subsequent time the Company considers appropriate for compliance or anti-money-laundering (AML) purposes — you will be required to complete identity verification by submitting one or more of the following documents:

• A copy of your Malaysian National Identity Card (MyKad / IC) — front and back.
• A valid passport — photo page and any page showing your Malaysian address.
• A recent utility bill, bank statement, or official correspondence confirming your residential address (dated within 90 days).
• A copy of the payment method used for deposits (e.g., a screenshot of your Touch 'n Go eWallet or bank statement) to confirm the source of funds.

KYC verification is typically completed within one to two business days of document submission. The Company may request additional documents where the initial submission is insufficient. Withdrawals will remain on hold until verification is satisfactorily completed.

5.1 Deposits. WinWinBet accepts deposits via Touch 'n Go eWallet, Boost, GrabPay, DuitNow QR, FPX, Maybank2u, CIMB Clicks, Public Bank PBe, Hong Leong Connect, 7-Eleven CLiQQ, USDT TRC20, Bitcoin (BTC), and Visa/Mastercard. Minimum and maximum deposit amounts vary by payment method as published on the Platform's Deposit page. All funds must originate from a payment account registered in your own name. Third-party deposits are not permitted.

5.2 Withdrawal Processing. Withdrawal requests from verified accounts are generally processed within the same business day during operational hours (Malaysia Standard Time, UTC+8). E-wallet withdrawals (Touch 'n Go, Boost) typically reach the recipient within 15 to 30 minutes of processing. Bank transfer withdrawals may take one to two business days depending on the receiving institution. Processing times stated on the Platform are estimates only; the Company is not liable for delays caused by third-party payment providers.

5.3 Withdrawal Conditions. Prior to processing any withdrawal, the Company requires:

• Successful completion of KYC verification.
• Satisfaction of any applicable Wagering Requirements on Bonus Funds.
• The withdrawal must be made to a payment method registered in the Player's own name and used for a prior deposit (source of funds matching).
• The Player's Account must be in good standing with no active investigation for suspected fraud or AML concerns.

5.4 Cryptocurrency Deposits. For players depositing via USDT TRC20 or Bitcoin, the MYR-equivalent value of the deposit is calculated at the prevailing exchange rate at the time the transaction is confirmed on the blockchain. Cryptocurrency deposits are non-reversible once confirmed. WinWinBet is not responsible for network fees, blockchain delays, or exchange rate fluctuations between the time of initiation and confirmation.

6.1 General Bonus Terms. All bonuses, free bets, cashback awards, referral rewards, and promotional credits offered by WinWinBet are subject to individual promotional terms in addition to the general terms set out in this section. In the event of any conflict between a specific promotion's terms and these general Terms and Conditions, the specific promotion's terms shall prevail for that promotion only.

6.2 Wagering Requirements. Bonus Funds credited to a Player's Account may not be withdrawn as real money until the applicable Wagering Requirement has been met in full. The Wagering Requirement for a given promotion is stated on the promotion's dedicated page at the time of the offer. As a general guide, WinWinBet welcome bonuses carry requirements of between 15x and 30x the bonus amount.

6.3 Eligible Games. Not all games contribute equally to Wagering Requirements. As a general guide:

• Slots typically contribute 100% towards Wagering Requirements.
• Live casino games (baccarat, roulette, blackjack) typically contribute 10% to 20%.
• Sports betting wagers typically contribute 100% subject to minimum odds conditions specified per promotion.
• Certain game categories may be entirely excluded from Wagering Requirement calculations — these exclusions are listed on each promotion's page.

6.4 Bonus Abuse. WinWinBet actively monitors for bonus abuse, including but not limited to: creating multiple accounts to claim bonuses more than once; placing opposing wagers across two accounts to guarantee a risk-free bonus clearance; using betting patterns that deliberately exploit promotional structures without genuine gaming intent. Accounts found to have engaged in bonus abuse will have Bonus Funds and associated winnings voided and may be permanently suspended.

6.5 Bonus Expiry. Unless stated otherwise in the specific promotion's terms, Bonus Funds and associated winnings expire 30 days after the bonus is credited if the Wagering Requirement has not been met within that period.

7.1 General. By placing a bet or wager on the WinWinBet Platform, you agree to the rules of the specific game or market you are wagering on, as displayed within the Platform at the time of placing your bet. All bets are final once confirmed. The Company does not accept responsibility for bets placed in error by the Player.

7.2 Sports Betting. Odds are subject to change up to the moment a bet is confirmed. WinWinBet offers pre-match and in-play (live) betting on a range of sports markets including EPL, La Liga, Liga Super Malaysia, Champions League, NBA, and UFC. In-play bets are placed at the current live odds at the time of confirmation. The Company reserves the right to suspend or void any market where there is evidence of irregular or suspicious activity, technical error, or incomplete event data.

7.3 Casino Games. All casino games on the Platform use a certified Random Number Generator (RNG). Published RTPs reflect the long-run theoretical return of each game under standard conditions. No strategy or system can be guaranteed to consistently produce winnings in games of chance. The Company is not liable for any losses arising from the outcome of casino games.

7.4 Technical Malfunctions. In the event of a technical malfunction, disconnection, or system error during a game or bet, the Company will make reasonable efforts to verify the game state at the time of the interruption. Where the game state cannot be verified, the affected wager may be voided and the stake returned to the Player's Account. The Company's decision in such circumstances is final.

The following activities are strictly prohibited on the WinWinBet Platform. Engaging in any prohibited activity constitutes a material breach of this Agreement and may result in immediate Account suspension, forfeiture of funds, and referral to law enforcement authorities:

• Fraud and Misrepresentation: Providing false identity information, falsifying documents, or misrepresenting your eligibility to use the Platform.
• Multiple Accounts: Registering, operating, or using more than one Account on the Platform, whether in your own name or under another identity.
• Money Laundering: Using the Platform to deposit, transfer, or withdraw funds derived from illegal activity, or to conceal the origin of funds.
• Chargeback Fraud: Initiating a chargeback, payment dispute, or reversal with a payment provider after a deposit has been credited and used on the Platform.
• Use of Bots and Automation: Using automated software, betting bots, scripts, or any artificial intelligence tool to place bets or interact with the Platform on your behalf.
• Collusion: Coordinating with other Players to manipulate game outcomes, share cards or information in live games, or otherwise undermine the integrity of a betting market.
• Hacking and Exploitation: Attempting to gain unauthorised access to the Platform, other Players' accounts, or any WinWinBet system. Exploiting software bugs or glitches for financial gain.
• Bonus Abuse: Systematic exploitation of promotional offers as described in Section 6.4 above.

All content on the WinWinBet Platform, including but not limited to the WinWinBet name, logo, design, text, graphics, game interfaces, software, data, and functionality, is the exclusive property of WinWinBet or its licensors and is protected by applicable intellectual property laws.

You are granted a limited, non-exclusive, non-transferable, revocable licence to access and use the Platform for personal, non-commercial entertainment purposes only. This licence does not include the right to reproduce, distribute, publicly display, modify, create derivative works from, or exploit in any commercial manner any content from the Platform without the prior written consent of WinWinBet.

Game content and game engines are the intellectual property of their respective third-party software providers and are licensed to WinWinBet for use on the Platform. Any unauthorised use of such content constitutes infringement of the respective owner's intellectual property rights.

10.1 To the fullest extent permitted by applicable law, WinWinBet, its directors, officers, employees, agents, licensors, and service providers shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including but not limited to loss of profits, loss of data, loss of opportunity, or loss of goodwill, arising out of or in connection with your use of or inability to use the Platform, even if advised of the possibility of such damages.

10.2 WinWinBet's total aggregate liability to any Player in respect of any claims arising under this Agreement shall not exceed the value of the Player's Account Balance at the time the claim arises.

10.3 WinWinBet does not warrant that the Platform will be uninterrupted, error-free, or free from viruses or other harmful components. The Platform is provided on an "as is" and "as available" basis.

10.4 WinWinBet is not responsible for any telecommunications failures, internet outages, or hardware failures on the Player's side that result in the loss of a bet or inability to access the Platform.

WinWinBet is committed to promoting responsible gambling across all aspects of the Platform. We believe gambling must remain a form of entertainment, not a coping mechanism or a source of income.

The following responsible gambling tools are available to all registered Players within their Account settings:

• Deposit Limits: Set daily, weekly, or monthly caps on how much you can deposit into your Account.
• Loss Limits: Set limits on the amount you are willing to lose within a defined period.
• Session Time Limits: Receive notifications or automatic logouts after a specified period of continuous play.
• Cooling-Off Period: Temporarily restrict your Account for a defined period (24 hours to 6 weeks) without full self-exclusion.
• Self-Exclusion: Permanently or indefinitely close your Account and opt out of all marketing communications from WinWinBet.

For detailed information on responsible gambling tools, support resources, and guidance for players who may be experiencing gambling-related harm, please visit our dedicated Responsible Gambling page.

12.1 By WinWinBet. WinWinBet reserves the right to suspend or permanently close a Player's Account at any time, with or without prior notice, in any of the following circumstances:

• Breach of any provision of this Agreement.
• Failure to complete KYC verification within a reasonable timeframe.
• Suspected fraud, money laundering, bonus abuse, or other prohibited conduct.
• Account inactivity exceeding twelve (12) consecutive months.
• Receipt of a legal order or regulatory direction requiring account closure.

12.2 By the Player. Players may close their Account at any time by contacting WinWinBet's support team via Live Chat or email. Upon closure, any remaining real-money Balance (not Bonus Funds) that has cleared all applicable conditions will be returned to the Player's verified payment method within a reasonable timeframe.

12.3 Inactive Accounts. An Account that has had no login or financial activity for a period of twelve (12) consecutive months will be classified as inactive. WinWinBet will make reasonable efforts to notify the Account holder before applying an administrative maintenance fee of RM10 per calendar month to the Account Balance. The Company will not charge fees that reduce a verified real-money balance below zero.

13.1 Governing Law. This Agreement shall be governed by and construed in accordance with the laws of the jurisdiction in which WinWinBet is incorporated and licenced, as specified in our licensing documentation. This choice of law does not affect any mandatory consumer protection rights that may apply in the Player's country of residence.

13.2 Dispute Resolution Procedure. In the event of a dispute between you and WinWinBet arising out of or in connection with this Agreement or the Platform, you should first contact our Customer Support team via Live Chat or email. WinWinBet will acknowledge your complaint within two (2) business days and aim to provide a substantive response within ten (10) business days.

13.3 Escalation. If a dispute cannot be resolved through our internal complaints process, it may be escalated to the independent dispute resolution body designated by our licensing authority. Details of the applicable escalation process are available upon request from our Customer Support team.

13.4 Language. All dispute communications, complaint submissions, and formal notices must be submitted in English.

WinWinBet reserves the right to amend, update, or replace these Terms and Conditions at any time. When material changes are made, we will update the "Last Updated" date at the top of this page and may also notify registered Players via the email address associated with their Account or through a Platform notification.

Your continued use of the Platform following the publication of revised Terms and Conditions constitutes your acceptance of the updated agreement. If you do not agree to the revised terms, you must cease using the Platform and contact Customer Support to arrange Account closure.

WinWinBet encourages Players to review this page periodically to remain informed of any changes. The version of the Terms and Conditions in force at the time of any transaction or dispute shall govern that transaction or dispute.

If you have any questions, concerns, or complaints regarding these Terms and Conditions or any other aspect of the WinWinBet Platform, please contact our Customer Support team through any of the following channels:

• Live Chat: Available 24/7 directly on the Platform. Average first-response time is under 4 minutes.
• Email (plain text — not a link): [email protected] — responses are typically provided within 2 hours during normal operating hours on Malaysia Standard Time (MYT, UTC+8).
• WhatsApp: Available via contact details provided within the Platform's support section.

For responsible gambling support specifically, please visit our Responsible Gambling page for a full list of available tools and third-party support resources.